Working Remotely

Introduction

In this guide, you will find a variety of guides that will assist you in working remotely. We understand that not every office or employee has the same needs and tools, so if you need guidance on something that isn’t listed on here, or something isn’t working as intended, please submit a support ticket.

Since the pandemic, it is more common than ever that EDSI staff may not be working inside an office 5 days a week. Whether they are working from home, or a coffee shop, the top priority when working remotely is to keep EDSI data 100% secure.

In order to accomplish this priority, personal or non-EDSI sanctioned computers used to access EDSI data (Such as e-mail, files, websites, reports, and more), must have EDSI’s approved antivirus and firewall software installed. The links below will guide you through the download and install process. Once again, this is mandatory for all computers *not* provided by EDSI. 
 

Windows

• Download Heimdal Antivirus and Firewall software for Windows Operating Systems
• Download Windows installation instructions

Mac

• Download Heimdal Antivirus and Firewall software for Mac Operating Systems
• Download Mac installation instructions

After you’ve successfully installed the required program(s), feel free to browse the rest of this guide which contains tips, links and best practices for working remotely.

Accessing Your EDSI Microsoft 365 Copilot Account Remotely

To access your EDSI Microsoft 365 Copilot account remotely, you will need access to a web browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.

1. Open your web browser, and go to https://www.office.com
2. Click "Sign In" in the middle of the page.
3. Enter your EDSI e-mail address, such as jdoe@edsi.com, and then click next.
4. Enter your password, and then click next.
5. Depending on the authentication method you created when you first logged into Office 365, a text message will be sent to your phone or approve the Microsoft Authenticator prompt.
6. If you see the screenshot below, you have successfully logged into your EDSI Microsoft 365 Copilot account remotely! (Depending on your account level, you may see less icons in the screenshot below.

How To Install Office Applications On Another Computer

If you wish to install Office programs such as Word and Excel on another computer, such as your home computer, you can get started from your EDSI Microsoft 365 Copilot account's dashboard.

1. Click on "Install and more" in the top right corner.
2. In the dropdown that appears, choose "Install Microsoft 365 Apps".
3. Follow the prompts to install software. The install may take up to 15-20 minutes with periods of inactivity in the installation progress bar. 

Note - Your EDSI Microsoft 365 Copilot account may not have the ability to install Office programs. Only select "E3" Microsoft 365 Copilot accounts have access to this feature. Also, you may only be able to install Office applications on one computer.

Accessing Outlook, Teams, OneDrive and SharePoint Remotely

After successful completion of the EDSI Microsoft 365 Copilot steps above, accessing your EDSI OneDrive and SharePoint sites is an easy next step.

Once you have access to your EDSI Microsoft 365 Copilot account, click on the Teams, OneDrive or SharePoint icon in the panel of icons in the top left corner.

Adding your EDSI e-mail to your iOS device, whether it is an Apple iPhone or iPad, it a straight-forward process.

To add your EDSI e-mail to your Apple device, follow these steps:

1. Open Settings
2. Scroll down to Apps.
3. Scroll down to Mail.
4. Tap on "Mail Accounts".
5. Tap on "Add Account".
6. Select "Microsoft Exchange".
7. Enter your EDSI e-mail address and click on next.
8. Tap on "Sign In".
9. When prompted, tap on "Continue".
10. A new window will open. Proceed with signing into your EDSI account.
11. Once completed, your EDSI e-mail account will now be on your Apple device.

You can also download the Outlook iOS app, and use that app to access your EDSI e-mail on your mobile device.

If you have an Android device, the process is similar.

If you wish to share files with someone within EDSI, you can use either SharePoint or OneDrive to complete this task.

For a detailed walkthrough video of this process, please click here to view.

Accessing Your CoreNexa Extension Remotely

Depending on your location, you may have a Yealink phone at your desk. This phone is connected to the EDSI CoreNexa phone system.

If you wish to receive and make calls remotely, you can download the CoreNexa mobile app.

• iOS app
• Android app

Once you download the app, you can log into the app. In most cases, the username is your e-mail address and the password would be one supplied by the EDSI IT Support team when your account was created. If you do not remember your password, please submit a support ticket.

You can also access your CoreNexa extension on the web by clicking here.

Accessing Your CoreNexa Voicemail Remotely

To check your voicemail remotely, dial 301-364-5000. Follow the voice prompts when entering your extension and PIN. Once you are able to log into your voicemail, follow those voice prompts to listen to your voicemails.

Alternatively, voicemails can also be accessed from the CoreNexa mobile app.

It is understandable that you wish not to share your personal cell number for work purposes, but Google Voice is a free app on your smartphone that can be used as a work phone number. Google Voice will give you a new phone number that is tied to their app.

To setup Google Voice, it is a two-step process of using your computer and your smartphone. To get started, click here on your computer. You will need a Google account to use Google Voice, so you may need to create one if that’s the case. Once you click on that link above and follow the steps, it is pretty self-explanatory.

If you need help during the process, this is helpful guide to walk you through the process - http://www.wikihow.com/Set-Up-Google-Voice.

Once you complete the Google Voice setup, download the Google Voice app on your smartphone. Once the app is downloaded, open the app and sign in using your Google account and viola – Google Voice is now operational on your smartphone.

The app is pretty simple as far as features go. It is recommended to setup a voicemail greeting with Google Voice in case you do not answer if someone calls. You can setup your voicemail and edit other Google Voice settings by clicking on this link.

Data Usage - If you are connected to a WiFi network, Google Voice will not use data from your personal plan. However, if you are on a cellular network, personal data will be used.

Tip - With Google Voice, you can set the caller ID for call forwarding to be your own Google Voice number. For example, with my Google Voice number, if someone calls that number, my smartphone shows my Google Voice number calling me. That helps me know if the call is personal or work-related. Here is the screenshot of the setting in Google Voice to enable this feature.

Here is a list of common EDSI links.

• Concur
• UKG
• Support Desk